Refund and exchange Policy
Returns & Exchanges
You must call our customer service team on (+61) 07 3088 3201 to advise us of the reason for your return/exchange and to obtain a return address. Please be sure to have your order number when you call.
You have 90 days from when your order was shipped to return it. The products must be in an acceptable condition and unopened. You must also include your details with the return: Name, address, order number and details of reason for return. No refund will be given against any sample or free item products. A full refund for the cost of goods only, and not the postage/shipping, will be given once the goods are received. You must obtain proof of posting from the post office. The cost of returning the goods is payable by you. Please be advised, a 20% re-stocking fee may apply.
Only two bottles/packages of opened product are eligible for a refund. All other packages/bottles of the same product must be in the factory sealed container to be eligible for refund.
Credit is issued in the form of a store credit on your Good Health Australia account, or where requested a refund to the card you made payment with, within 7 days following receipt of the product at our distribution centre, or an exchange item will be sent out by generating a new order, a member of the customer service team will be in contact to arrange this
Where an exchange has been requested due to an order processing error, a replacement item will be shipped out upon confirmation to include a returns label to return the incorrect item to our distribution centre.
We do not process returns past this 90 day period.
We do not refund the cost of shipping or handling where it is the customers own choice for refund or exchange.
Note: You cannot return the same product more than one time. This is to prevent excessive returns. Customers can order as many different products as they wish, but we only allow one return order for any particular product per customer.
Any damages must be reported within 5 working days of receiving your order. Australia Post/Courier may request that the damaged items be posted to them for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced, please call our customer service team.
Missing or incorrect items
Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame. Please verify you have received all boxes and checked all packing material for small items, also check your invoice for any information on delayed/dropship items. If you are still missing an item(s), call our customer service team.
Exceptions to returns policy
We cannot accept a Health point machine as a return, please contact us for further details with regards to this policy.